NESTA Policies and Procedures

Policies & Procedures

When you order any program or product, you are agreeing to our policies.

Shipping Type	Shipping Rates
U.S. FREE Shipping (within the Continental U.S.)	$0.00
Military Addresses	$0.00
U.S. Hawaii, Alaska, Puerto Rico	$25.00
Canada Standard	$40.00
International Standard	$50.00 (Estimated shipping fee. Additional shipping fees may apply.)

If you require expedited shipping please call our offices at 877-348-6692 for a shipping quote and expected delivery timeframe.

Delivery of NESTA Materials
We ship all NESTA developed home study programs via UPS and USPS within the Continental U.S. All international orders including Canada are shipped Global Express Mail. We use the carrier of our choice and delivery times cannot be guaranteed. See the chart below for estimated delivery time frames for U.S and other countries around the world:

Destinations	Estimated Delivery Time Frame (NOT guaranteed)
Inside the Continental U.S.	5-8 business days
Hawaii, Alaska, Puerto Rico	2-5 business days
Canada	5-10 business days
Central and South America*	N/A
Caribbean*	8-15 business days
Europe*	8-15 business days
Africa*	8-15 business days
Middle East*	8-15 business days
Asia*	8-15 business days
Australia	8-15 business days

NOTE:*
Estimated delivery time frame. Your order may arrive sooner than what is listed above. Delivery time frames are dependent on the carrier, final destination and customs, if any. NESTA is not responsible for non-delivery of items once it has left our facilities. All shipping charges are non-refundable.

Some countries have frequent shipping flights and smooth trade relations with the US. Customers from these countries will receive their packages quickly. Other countries have less frequent shipping flights and may be subjected to more inspections. Shipping times to these countries can be significantly longer. Some areas of the world have slow postal service. Customers in these countries may be subjected to a long wait.

All shipping charges are non-refundable.

Duties, Taxes, Customs & Surcharges
International customers will be responsible for all customs, duties, and tax charges, which may vary from country to country. You may also be subject to a surcharge by the courier for the handling of your order through customs and/or for addresses outside of their standard delivery area. We have no control over these charges and they are not included in our Product or Shipping and Handling fees. Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect address. NESTA is not responsible for non-delivery of items once it has left our facilities. All shipping charges are non-refundable.

Shipping Operations
Orders are shipped Monday through Thursday excluding major holidays. All orders placed after 12:00 PM PST, will ship out the following business day or you will be notified within five (5) business days of any delay in shipment. Keep in mind that delivery time does not include order-processing time. Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect address.

Test Results

NESTA Written Exams - all home study results are only given by e-mail. Please do not call to see if we have received your materials. We will send an e-mail when we receive your grading materials. Calling or sending your materials overnight or expedited will not expedite the grading or certification process.
NESTA Online/Proctored Exams - all online/proctored exams results are immediately given after completing the exam. Student exam questions and answers are not provided once the exam has been taken. Only a finial grade is provided. Once the results are in the NESTA system (within 3-5 business days), the student will be notified by email of their next steps.

Testing Procedures and Policies
[ Click on this link to view the online and proctored testing procedures and policies. ] All testing fees are non-refundable.

Return Policy
If you decide not to continue with a NESTA developed home study program(s), you may return it within 30 days of purchase. If you have had your materials more than 30 days, or if you have taken the exam and have passed or failed, there is no refund. There are no exceptions to this refund policy.

As of March 1, 2007 there is a 10% (off the purchase price) reprocessing and handling fee on any returned programs that are returned within 30 days of purchase. Regardless if the program(s) have been opened or are returned damaged or if the program(s) are received unopened and all original packaging is intact and un-damaged. A Return Authorization Number is required prior to returning any program within 30 days of purchase. (Please see Return Authorization Information below).
NESTA/JSE workshop cancellations must be made 7 days prior to the beginning of the scheduled workshop in order to receive a full refund. Workshop cancellations will not be allowed within 7 days of scheduled workshop. If the registrant cancels within 7 days of the workshop or is a "no-show" the day of the workshop or is not satisfied after attending a workshop, no credit or refund will be issued.
Any additional shipping fees paid by the student are non-refundable.

NESTA ONLINE/Proctored Exams:

If you purchased a program that requires online/proctored testing and you take the test and fail or pass you cannot return the program or receive a refund. Online/proctored exams and re-testing fees are non-refundable.

NESTA Clothing and Vitamins

These are non-refundable items. No exchanges are allowed.

Return Authorization Information:

All returns must include our assigned Return Merchandise Authorization Number (RMA#). We will not accept any returned program without our RMA#. The program will be returned.
You can obtain RMA # by completing our online RMA request form.
We will process your request within 48-72 business hours upon receiving your request and you will ONLY be notified by e-mail of the next steps. You will NOT be contacted by phone.
NESTA reserves the right to refuse an RMA or to issue only one RMA per returned program. If you do not request an RMA number we will not accept the returned item.

Payment Methods
All courses must be prepaid in full prior to shipment. No personal checks are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks.

Shop online with confidence with the American Express® Card! When you use the Card for online purchases, our Online Fraud Protection Guarantee means you will not be held responsible for any unauthorized charges.

Graduates
We cannot guarantee employment at any particular facility after course completion. Look where some of our graduates are working now.

Mission Statement, Philosophy & Code of Ethics

Ordering
You may order secure online 24 hours a day! You will receive all the material and benefits shown for that program when you place your order. Program materials will be sent after check has cleared. Credit card orders will be sent out immediately. You can use a friend's or family member's credit card (with permission of course) for your order online, by mail, or fax. Complete the form with the STUDENTS mailing address and personal information. Any fraudulent use of a credit card is punishable to the fullest extent of the law.

Sorry, there are no exchanges of programs once a program is sent!.

Transfer of educational programs to other individuals
You may transfer a purchased educational program to another person as long has the study material does not require online testing. You must notify our office in writing so we can update our records.

C.O.D.:
Sorry, we cannot accept cash on delivery.

Testing:

Online/proctored Exam Re-testing Fees: Refer to the program requirements for re-testing. All testing fees are non-refundable.
Written Exam Re-testing Fees: There are NO re-testing fees for any NESTA home-study programs containing a home-study written exam.

Grading
Grading takes place once per week. Delivery or results (and certifications) can take from three to five weeks.

Packaging Errors
If material is missing in your shipment, we cover any expenses involved with making the order correct. You must notify our customer service department within 30 days upon the receipt of your order.

Videos, CDs, equipment, and products that are damaged during shipping from our warehouse will be replaced but you must notify our customer service department within 30 days upon the receipt of your order. Requests for replacements parts must be made within the initial 30 days upon receiving your order. We cannot replace programs that are no longer in production or have been discontinued.

We respect your privacy
NESTA never makes your information available to anyone. Once you order a program or product, your information is stored in our database for access when an employer needs educational verification. Periodically, we will distribute a mailing to let you know about local workshops, new programs, and special announcements.

Disputing Marks
You have up to three weeks after you return your distance learning course material for grading to dispute any portion. After that point, all grades are final.

Limitation of Liability
Under no circumstances shall NESTA be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, NESTA shall include the National Exercise & Sports Trainers Association, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

When you order any NESTA (or NESTA affiliate) educational or business program, you accept and agree to adhere to the NESTA Code of Ethics. You hereby certify that the information given to NESTA is true, complete and correct. You further understand if any of this information is later determined to be false, NESTA reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that NESTA certification does not certify or in any way guarantee the quality of your work as an NESTA-certified professional. You therefore agree to indemnify and hold harmless NESTA, its officers, directors and staff from any claims due to negligence, omission or faulty advice that I may give to clients as a NESTA-certified professional. I understand that NESTA is not responsible for any actions or damages from any person arising out of my work as an NESTA-certified professional.

The NESTA PFT certification is proudly accredited by the NCCA.

Call us Today Toll Free at 1-877-348-6692