NESTA Company Policies and Procedures / Returns / Exchanges

Upon clicking on the the Complete Order button and successful payment completion, you will be automatically enrolled into your course(s) and your username and password will be emailed to you. It may take up to 5 minutes to receive. We appreciate your patience in advance. Check all email folders for the login email.  

Refund Eligibility

3-Day Money-Back Guarantee
We want you to be confident in your purchase. If you’re not completely satisfied, you can cancel your order and receive a full refund within 3 business days of purchase. Here’s how:

• Contact us within 3 business days: Simply send an email to cs@nestacertified.com or call us at 1-877-348-6692.
• Full refund upon eligibility verification: Once we confirm you haven’t accessed any course materials or taken exams, we’ll issue a full refund.

Please note:

• Refunds are not available after 3 business days from purchase.
• If you’ve taken any course exams (regardless of passing or failing), refunds cannot be processed.
• Payment plans over 30 days old from the original purchase date are not eligible for this guarantee.
  

By checking this box, I confirm the following:
– I have read and agree to NESTA | Spencer Institute’s terms and conditions, including the order total.
– The information I provided on this form is accurate.
– I have reviewed NESTA | Spencer Institute’s business terms (Terms & Conditions: https://www.nestacertified.com/policies/ and Privacy Policy: https://www.nestacertified.com/privacy-policy/).

Clicking “Complete Order” confirms your agreement to pay NESTA | Spencer Institute.

Other non-refundable items:

– Personal Fitness Trainer proctored exam attempts are non-refundable.
– Non-proctored exam attempts are non-refundable.
– Exam fees, shipping, administrative fees are non-refundable.
– Unused Gift Certificate balances may not be transferred or redeemable in cash.

Digital Download and Online Access Usage Terms:

All registrations and logins are validated by the original registrant’s IP Address and email are recorded each time for validation purposes. If the registered student shares their login information, the original registrant will immediately lose all privileges and access to the online learning portal and course(s). No refund will be issued if the original registrant fails to comply with these terms.

Certificate Delivery

North American Students:  A free digital certificate will be sent automatically upon exam confirmation.  Upon successfully passing an exam, certificates are validated and submitted to our Certification Department for processing.  Certificates are mailed First Class Mail within 2-3 weeks of validating results.  We do not use tracking or confirm delivery using this method.

International Students: Due to postal fee increases, all international shipping requests must pay the minimum shipping fee of $70 per certificate.   A free digital certificate will be sent automatically upon exam confirmation.  To request a physical certificate, please contact our Customer Service Department for details. 

We are not responsible for postal delays or non-delivery of your certificate once it leaves the United States Postal Service.

Ordering

You may order secure online 24 hours a day!  Course access will be emailed after payment has cleared. Credit card orders will be processed immediately. Any fraudulent use of a credit card is punishable to the fullest extent of the law.

Payment Methods

All transactions are in USD.  We accept MasterCard, Visa, Debit Cards, Discover, American Express, Affirm, PayPal Credit.  We do accept money orders, wire transfers, C.O.D’s and bank checks. Not all payment options may apply to all customers living outside of the U.S.A.

EU customers: Strong Customer Authentication (SCA), EU regulations implemented on March 14, 2022, may cause declined credit card transactions. If you’re having trouble with a credit card order, please try purchasing via PayPal.

Payment Plans
The cardholder will be automatically billed every 30 days from the purchase date until payment in full is received (refer to the program for payment plan specifics). These payments are non-refundable and non-transferable. If the cardholder should default or cancel, access to the program will be terminated and any monies paid will not be refunded.  Exam access and certificate is held until payment in full is received.

Discounts or Sale Pricing Offers

Offers given after a program has been purchased will not be adjusted. Pricing is “as listed” at the time of purchase. No credits or adjustments will be issued after a program is purchased. Pricing is subject to change without any prior notice.

Exchanges

There are no exchanges on any programs.

Lost or Stolen Materials

NESTA is not responsible or required by law to replace any lost or stolen materials once an order has left our facility. We are not responsible for providing or giving access to any of our online programs if the student purchased a CD/DVD format.

Discontinuing Programs

NESTA holds the right to discontinue any programs, at any time, without prior notice. NESTA will not replace programs that are no longer in production or have been discontinued.  The certificate will continue to be honored but cannot be replaced if the certificate is lost or stolen.

Program Transfers

Students may transfer a purchased educational program to another person as long as the exam has not been completed and/or the student has NOT received a certificate. All program transfers must be submitted in writing to NESTA, along with the new student’s name and contact information and signature from the student who originally purchased the program. Transfers will not be acknowledged or accepted without prior written notice. Please email your request to cs@nestacertified.com

Gift Certificate Redemption

Redeeming is easy:

1. Visit: www.nestacertified.com or SpencerInstitute.com
2. Select your program: Explore the exciting options!
3. Proceed to checkout: Enter the Gift Certificate code on the payment page.

Important points to remember:

• Gift Certificates can only be used for eligible programs on our websites.
• Any unused amount will be stored as Store Credit in the recipient’s account for future purchases.
• If your order exceeds the Gift Certificate value, simply pay the remaining balance with a credit card.

Limitations:

• Gift Certificates cannot be used to buy other Gift Certificates.
• They cannot be resold, transferred for value, redeemed for cash, or applied to any other account.
• Unused balances expire after five years from the issuance date.

Rest assured:

• The risk of loss for Gift Certificates transfers to you upon electronic delivery or transmission.
• We protect your information and cannot be held responsible for lost, stolen, destroyed, or unauthorized used Gift Certificates.

Fraud

NESTA will have the right to close student accounts and bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make purchases on www.nestacertified.com

Administration Fees

If a student requires additional documentation from NESTA (copy of certification, verification of certification, transcripts, billing adjustments, etc.), the student will be responsible for paying $25 for additional assistance outside of the normal customer support assistance.

Student Privacy Policy

Refer to Privacy Policy and Terms and Conditions.

Graduates

We cannot guarantee employment at any particular facility after course completion.

NESTA-PFT Verification Tool

This feature allows interested parties, including the general public, to look up and verify a NESTA-PFT Certified Personal Trainer credential. Please click here to access the NESTA- PFT verification tool.

For all other certification verifications, please contact our customer service department. Please note our Student Privacy Policy. If the student is not a NESTA-PFT graduate, and/or graduated prior to Jan 1, 2011 we must receive written approval from the student before NESTA can release any information. NESTA will be notifying past graduates and asking our graduates to participate in authorizing NESTA to release certification information to the public.

NESTA Job Board

NESTA does not guarantee job placement for anyone using its job board; guarantee that an employer will fill the vacancy by advertising on the job board; guarantee the validity of any job vacancy submitted; perform background checks on job applicants or employers; assume any responsibility for wages, benefits, safety, working conditions, or any other aspect of employment.

Mission Statement, Philosophy & Code of Ethics

Limitation of Liability

Under no circumstances shall NESTA be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, NESTA shall include the National Exercise & Sports Trainers Association, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

When you order any NESTA (or NESTA affiliate) educational or business program, you accept and agree to adhere to the NESTA Code of Ethics. You hereby certify that the information given to NESTA is true, complete, and correct. You further understand if any of this information is later determined to be false, NESTA reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that NESTA certification does not certify or in any way guarantee the quality of your work as a NESTA-certified professional. You, therefore, agree to indemnify and hold harmless NESTA, its officers, directors, and staff from any claims due to negligence, omission or faulty advice that I may give to clients as a NESTA-certified professional. I understand that NESTA is not responsible for any actions or damages from any person arising out of my work as a NESTA-certified professional.

If you do not understand or do not agree with our policies, please contact us prior to ordering. Pricing is subject to change without any prior notice.

Exam Retest, Extensions, and Certification Ship Fees

To be directed to the appropriate program fees, please click on one of the following options: https://www.nestacertified.com/fees/