Policies and prices are subject to change without prior notice.
The National Exercise & Sports Trainer Association (NESTA) is the parent company of Spencer Institute, MMA-CA, ITCA and JSE. All transactions are processed through NESTA and will appear on your credit card statement as NESTA.
PLEASE READ THIS AGREEMENT CAREFULLY PRIOR TO PLACING AN ORDER, ENROLLING IN A COURSE OR MEMBERSHIP WITH THE NATIONAL EXERCISE & SPORTS TRAINERS ASSOCIATION (“NESTA”). THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND NESTA. BY CLICKING THE “I AGREE” BUTTON, OR BY ORDERING, ENROLLING IN A COURSE OR MEMBERSHIP WITH NESTA EITHER ON THE PHONE OR ONLINE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, DO NOT CLICK “I AGREE” AND DO NOT COMPLETE OR PLACE THE ORDER.
UPON ORDER COMPLETION THE STUDENT IS AUTHORIZING NESTA THE RIGHT TO DISCLOSE STUDENT CERTIFICATION STATUS FOR VERIFICATION PURPOSES ONLY. IF YOU DO NOT AGREE WITH THIS POLICY YOU MUST SUBMIT IN WRITING TO NESTA AND OPT-OUT OF THIS POLICY.
DISCLAIMER: THE PERFORMANCE EXPERIENCED BY THE USER COMMENTS AND TESTIMONIALS ON THIS PAGE AND/OR OUR WEBSITE IS NOT WHAT YOU SHOULD EXPECT TO EXPERIENCE. COMPANY HAS NOT INVESTIGATED OR SUBSTANTIATED ANY OF THE USER COMMENTS OR CLAIMS. SOME OF THE USERS MAY, IN SOME CASES, BEEN INCENTIVIZED TO SUBMIT THEIR COMMENTS, AND COMPANY HAS NOT VERIFIED THE FIGURES QUOTED IN THEM.
All Digital Downloads and Online Learning Program Terms
Upon creating an account and/or logging in to any online program(s) or accessing and downloading any digital product(s) the user has read and agreed to the policies as listed on this page.
If you do not agree to our terms, do not complete the online learning portal registration and contact our Customer Service Department ASAP at email@example.com.
No refunds, cancellations or exchanges will be granted upon creating an account and completing the registration process. No exceptions will be made.
Digital Download and Online Access Usage Terms
All registrations and logins are validated by original registrant’s IP Address and are recorded each time for validation purposes. If the registered student shares their login information, the original registrant will immediately lose all privileges and access to the online learning portal and course(s). No refund will be issued if the original registrant fails to comply with these terms.
Mixed Martial Arts Conditioning Coach Program Agreement and Terms
Please read the terms and agreement for the MMA-CA prior to completing your order. If you agree to the terms at the time of ordering, you are agreeing to the terms as presented here: http://mixedmartialartsconditioningassociation.com/policies/. Once the online program is accessed, there are no refunds. Initial program cost and all monthly fees are non-refundable.
IMPACT Method Program Agreement and Terms
Please read the terms and agreement for the IMPACT Method prior to completing your order. If you agree to the terms at the time of ordering, you are agreeing to the terms as presented here: http://www.impactmethod.com/policies-legal.html. Once the order is shipped, there are no refunds. Initial program cost and all monthly fees are non-refundable. If you continue with Fitness Fortunes coaching beyond 2 months, it’s then $57/month. No obligation. Cancel any time. No questions asked. You get to continue using all the IMPACT materials even if you cancel Fitness Fortunes.
TACTIX Method Program Agreement and Terms
Please read the terms and agreement for the TACTIX Method prior to completing your order. If you agree to the terms at the time of ordering, you are agreeing to the terms as presented here: http://www.tactixmethod.com/policies-legal.html. Once the online program is accessed, there are no refunds. Initial program cost and all monthly fees are non-refundable.
Fitness Business Ninja
All policies, procedures and privacy information for Fitness Business Ninja is located here. Credit card statement will appear as Fitness Business Ninja.
The Compass Guide to Wealth Creation & Ultimate Life Coach Business Book
When you request either of these free products, you will receive educational and promotional emails from Topher Morrison, Inc and John Spencer Ellis Enterprises, Inc.
The Client Grabber Membership Agreement and Terms
Membership can be canceled at any-time. We must receive cancellation notices 48 hours prior to processing the next monthly fee. We will not accept verbal cancellations. Cancellations MUST be received in writing, no exceptions. To cancel your membership, please email firstname.lastname@example.org. 90-day money back guarantee offer is valid when you do the following to verify you gave the correct/full effort to make The Client Grabber work. Submit screen shots (screen images) of your Client Grabber ads on Craigslist, BackPage, Kijiji. You must include screen shots of at least 2 ads posted each week for all three months of your Client Grabber membership. Without all screen shots to show you gave a full effort, no refund is given. Attach screen shots to your cancellation request to email@example.com.
JSE Inner Circle Membership Agreement and Terms
Membership can be canceled at any-time. All monthly fees, including the initial fee paid prior to cancellation are non-refundable. We must receive cancellation notices 48 hours prior to processing the next monthly fee. We will not accept verbal cancellations. Cancellations MUST be received in writing, no exceptions. To cancel your membership, please email your request to firstname.lastname@example.org.
To review the entire refund policy, click on the “Returns” tab located at the top of this page. For membership cancellations, please visit the programs policy page for information. Digital downloads and online learning formatted programs are all non-refundable.
Testing and Fees Policy
To review the policies, click on the “Testing” and “Fees” tab located at the top of this page.
Polar Manufacturer’s Warranty
The original purchaser of this heart rate monitor is backed by a limited warranty that states that this product that the product will be free from defects in material or workmanship for two years from the date of purchase.
Note: Polar heart rate monitors are precision instruments; consumers are not advised to change their own battery. Polar recommends that all service be done by an authorized Polar Service Center which will include a warranty for 90 days on repairs and 6 months for batteries.
All courses must be prepaid in full prior to shipment. No personal checks, wire transfers, or C.O.D’s are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks. If using PayPal, please review our return policy prior to purchase. Purchase orders over $1000 are accepted. Please contact email@example.com for the submission process.
Shop online with confidence with the American Express® Card! When you use the Card for online purchases, our Online Fraud Protection Guarantee means you will not be held responsible for any unauthorized charges.
Occasionally we offer payment plans on select programs. If payment plan is an option, the cardholder will be automatically billed every 30 days from the purchase date until payment in full is received (refer to the program for payment plan specifics). These payments are non-refundable and non-transferable. If the cardholder should default on any payment, access to the program will be terminated and all monies paid will not be refunded.
Note: Exam logins or certifications are not released until payment in full is received.
You may order secure online 24 hours a day! You will receive all the material and benefits shown for that program when you place your order. Program materials will be sent after check has cleared. Credit card orders will be processed immediately. Any fraudulent use of a credit card is punishable to the fullest extent of the law.
Discounts or Sale Pricing Offers
Offers given after a program has been purchased will not be adjusted. Pricing is “as listed” at the time of purchase. No credits or adjustments will be issued after a program is purchased. Pricing is subject to change without any prior notice.
There are no exchanges on any programs.
Gift Certificates must be redeemed toward the purchase of eligible programs on www.nestacertified.com. Purchases are deducted from the Gift Certificate balance. Any unused balance will be placed in the recipient’s account as Store Credit when redeemed to use for future use. If an order exceeds the amount of the Gift Certificate, the balance must be paid with a credit card.
- Gift Certificates cannot be used to purchase other gift certificates.
- Gift Certificates cannot be resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Unused Gift Certificate balances may not be transferred or redeemable in cash.
- Gift Certificate recipients will have up to five years from the Gift Certificate issued date to redeem towards the purchase of eligible programs on www.nestacertified.com.
Risk of Loss
The risk of loss and title for NESTA Gift Certificates pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. We are not responsible if an NESTA Gift Certificate is lost, stolen, destroyed or used without your permission.
NESTA will have the right to close student accounts and bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make purchases on www.nestacertified.com
If a student requires additional documentation from NESTA (copy of certification, verification of certification, transcripts etc.) the student will be responsible to pay $25 for additional assistance outside of the normal customer support assistance.
NESTA will not discuss a student’s account with anyone other than the student, unless the student provides permission in writing. Students can opt-out of this policy and sign a consent form to release information to any interested 3rd party.
NESTA will NOT release the following information to any 3rd party:
* Student contact information (email, address, phone number, etc.)
* Exam scores
* Certification Verification
* Payment information
* Student history
Please fill out and sign the following form and fax to 949-589-8216 or mail to: NESTA Student Services, 30245 Tomas, Rancho Santa Margarita CA 92688. Download and print “Consent to Disclose Records” form.
Periodically, we will distribute an email or direct mail to let you know about events, new programs, and special announcements.
You have up to three weeks after you return your distance learning course material for grading to dispute any portion. After that point, all grades are final.
We cannot guarantee employment at any particular facility after course completion. Look where some of our graduates are working now.
NESTA-PFT Verification Tool
This feature allows interested parties, including the general public, to look up and verify an NESTA-PFT Certified Personal Trainer credential. Please click here to access the NESTA- PFT verification tool.
NESTA Job Board
NESTA does not guarantee job placement for anyone using its job board; guarantee that an employer will fill the vacancy by advertising on the job board; guarantee the validity of any job vacancy submitted; perform background checks on job applicants or employers; assume any responsibility for wages, benefits, safety, working conditions, or any other aspect of employment.
Mission Statement, Philosophy & Code of Ethics
Limitation of Liability
Under no circumstances shall NESTA be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.
For purposes of this section, NESTA shall include the National Exercise & Sports Trainers Association, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.
When you order any NESTA (or NESTA affiliate) educational or business program, you accept and agree to adhere to the NESTA Code of Ethics. You hereby certify that the information given to NESTA is true, complete and correct. You further understand if any of this information is later determined to be false, NESTA reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that NESTA certification does not certify or in any way guarantee the quality of your work as an NESTA-certified professional. You therefore agree to indemnify and hold harmless NESTA, its officers, directors and staff from any claims due to negligence, omission or faulty advice that I may give to clients as a NESTA-certified professional. I understand that NESTA is not responsible for any actions or damages from any person arising out of my work as an NESTA-certified professional.
ANY EARNINGS OR INCOME STATEMENTS, OR EARNINGS OR INCOME EXAMPLES, ARE ONLY ESTIMATES OF WHAT WE THINK YOU COULD EARN. THERE IS NO ASSURANCE YOU’LL DO AS WELL. IF YOU RELY UPON OUR FIGURES, YOU MUST ACCEPT THE RISK OF NOT DOING AS WELL. WHERE SPECIFIC INCOME FIGURES ARE USED, AND ATTRIBUTED TO AN INDIVIDUAL OR BUSINESS, THOSE PERSONS OR BUSINESSES HAVE EARNED THAT AMOUNT. THERE IS NO ASSURANCE YOU’LL DO AS WELL. IF YOU RELY UPON OUR FIGURES; YOU MUST ACCEPT THE RISK OF NOT DOING AS WELL. ANY AND ALL CLAIMS OR REPRESENTATIONS, AS TO INCOME EARNINGS ON THIS WEB SITE, ARE NOT TO BE CONSIDERED AS AVERAGE EARNINGS. THERE CAN BE NO ASSURANCE THAT ANY PRIOR SUCCESSES, OR PAST RESULTS, AS TO INCOME EARNINGS, CAN BE USED AS AN INDICATION OF YOUR FUTURE SUCCESS OR RESULTS. MONETARY AND INCOME RESULTS ARE BASED ON MANY FACTORS. WE HAVE NO WAY OF KNOWING HOW WELL YOU WILL DO, AS WE DO NOT KNOW YOU, YOUR BACKGROUND, YOUR WORK ETHIC, OR YOUR BUSINESS SKILLS OR PRACTICES. THEREFORE WE DO NOT GUARANTEE OR IMPLY THAT YOU WILL GET RICH, THAT YOU WILL DO AS WELL, OR MAKE ANY MONEY AT ALL. THERE IS NO ASSURANCE YOU WILL DO AS WELL. IF YOU RELY UPON OUR FIGURES; YOU MUST ACCEPT THE RISK OF NOT DOING AS WELL. INTERNET BUSINESSES AND EARNINGS DERIVED THERE FROM, HAVE UNKNOWN RISKS INVOLVED, AND ARE NOT SUITABLE FOR EVERYONE. MAKING DECISIONS BASED ON ANY INFORMATION PRESENTED IN OUR PRODUCTS, SERVICES, OR WEB SITE, SHOULD BE DONE ONLY WITH THE KNOWLEDGE THAT YOU COULD EXPERIENCE SIGNIFICANT LOSSES, OR MAKE NO MONEY AT ALL. ALL PRODUCTS AND SERVICES BY OUR COMPANY ARE FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. USE CAUTION AND SEEK THE ADVICE OF QUALIFIED PROFESSIONALS. CHECK WITH YOUR ACCOUNTANT, LAWYER OR PROFESSIONAL ADVISOR, BEFORE ACTING ON THIS OR ANY INFORMATION. USERS OF OUR PRODUCTS, SERVICES AND WEB SITE ARE ADVISED TO DO THEIR OWN DUE DILIGENCE WHEN IT COMES TO MAKING BUSINESS DECISIONS AND ALL INFORMATION, PRODUCTS, AND SERVICES THAT HAVE BEEN PROVIDED SHOULD BE INDEPENDENTLY VERIFIED BY YOUR OWN QUALIFIED PROFESSIONALS. OUR INFORMATION, PRODUCTS, AND SERVICES ON THIS WEB SITE SHOULD BE CAREFULLY CONSIDERED AND EVALUATED, BEFORE REACHING A BUSINESS DECISION, ON WHETHER TO RELY ON THEM. YOU AGREE THAT OUR COMPANY IS NOT RESPONSIBLE FOR THE SUCCESS OR FAILURE OF YOUR BUSINESS DECISIONS RELATING TO ANY INFORMATION PRESENTED BY OUR COMPANY, OR OUR COMPANY PRODUCTS OR SERVICES.
If you do not understand our policies, please contact us prior to ordering. Pricing is subject to change without any prior notice.
Shipping Fees – Only applies to selected programs. Please refer to the program description for delivery method.
The fees listed below are estimated shipping fees. Additional shipping fees may apply depending on destination and final weight of the package.
Within the Continental U.S.: $8.95
Military Addresses: $8.95
U.S. Hawaii, Alaska, Puerto Rico: $28.00
Canada Standard: $20.05
International Standard: $32.90
All shipping charges are non-refundable. If you require expedited shipping please call our offices at 877-348-6692 for a shipping quote and expected delivery timeframe.
Delivery of Materials
NESTA reserves the rights to use any shipper necessary to deliver NESTA programs. NESTA uses USPS within the Continental U.S. All international orders including Canada are shipped Global Priority / Express Mail. If the student requests a carrier not listed here, additional shipping and handling fees will apply. Delivery times cannot be guaranteed. See the chart below for estimated delivery time frames for U.S and other countries around the world:
Orders are shipped from our warehouse in California Monday through Thursday excluding major holidays. All orders placed after 12:00 PM PST, will ship out the following business day or you will be notified within five (5) business days of any delay in shipment. Keep in mind that delivery time does not include order-processing time. Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect address.
If material(s) are missing from your shipment, NESTA cover any expenses involved with making the order correct. You must notify our customer service department within 30 days upon the receipt of your order.
DVD’s, CDs, equipment, and products that are damaged during shipping from our warehouse will be replaced but you must notify our customer service department within 30 days upon the receipt of your order. Requests for replacements parts must be made within the initial 30 days upon receiving your order. Requests made after 30 days will incur shipping fees. NESTA cannot replace programs that are no longer in production or have been discontinued.
Lost or Stolen Materials
NESTA is not responsible or required by law to replace any lost or stolen materials once an order has left our facility.
NESTA cannot replace programs that are no longer in production or have been discontinued. The certificate will continued to be honored by cannot be replaced if the certificate is lost or stolen.
Students may transfer a purchased educational program to another person as long has the exam has not been completed and/or the student has NOT received a certificate. All program transfers must be submitted in writing to NESTA, along with the new students name and contact information and signature from the student who originally purchased the program. Transfers will not be acknowledged or accepted without prior written notice. Please send your request by mail, attention: NESTA Customer Service Dept, 30245 Tomas, Rancho Santa Margarita CA 92688.
If you do not understand or do not agree with our policies, please contact us prior to ordering. Pricing is subject to change without any prior notice.
Online Formatted Programs and/or Digital Downloads Policy
Upon creating an account in our online learning portals and/or logging in to any online program(s), membership or services or accessing and downloading any digital product(s) the user has read and agreed to the policies as provided prior placing the order. No refunds, cancellations or exchanges will be granted, no exceptions will be made.
- Online delivery, digital and downloadable programs, online formatted materials are all non-refundable
- Membership subscriptions (IMPACT, TACTIX, Matrix Mind, The Client Grabber and Fitness Fortunes) are non-refundable
- IMPACT Method and TACTIX programs are non-refundable
- Shipping, exam and administrative fees are non-refundable
- Apprentice programs or specialty services provided by John Spencer Ellis Enterprises are non-refundable.
- Polar Watches are non-refundable whether purchased separately or in a bundled program
Biomechanics / SAQ DVD/CD Home-Study Programs Return Policy
If you decide not to continue with a NESTA CD/DVD home study program(s), you may return the program within 30 days of the purchase date and receive a “Store Credit” to apply towards any program in the NESTA store. No credit card, debit card, check or money order transaction will be refunded. If you have had program more than 30 days, or if you have taken the exam and have passed or failed, or received a certificate there is no refund. All sales are final after 30 days from the purchase date. No exceptions.
Regardless of the condition (opened, unopened or damaged) of the program(s) a 10% reprocessing and handling fee applies to all returns. This fee is calculated on the cost of the course material(s) only. A Return Authorization Number is required prior to returning any program within 30 days of purchase. (Please see Return Authorization Information below).
Return Authorization Information:
All physcial returns must include our assigned Return Merchandise Authorization Number (RMA#). We will not accept any returned program without our RMA#. The program will be returned to the sender at the sender’s expense.
If you meet the return conditions as listed under “DVD/CD Home-study Programs Return Policy” you can obtain RMA # by emailing firstname.lastname@example.org.
We will process your request within 48-72 business hours upon receiving your request and you will ONLY be notified by e-mail of the next steps. You will NOT be contacted by phone.
NESTA reserves the right to refuse an RMA or to issue only one RMA per returned program. If you do not request an RMA number we will not accept the returned item.
PFT Proctored Exam Policies
For details and information about the PFT proctored exam policies, please refer to:
- Exam Requirements
- Exam FAQ’s
- Military Exam Testing Policy
- Exam Candidate Handbook and other forms
- Proctored Exam Retest and Extension Fees – click on the “Fees” tab located at the top of this page.
All Other Exams (non-proctored)
Grading takes place once per week, in the order received. Exam results are graded in the order received and may take up to five weeks or less to grade. Students will be notified of their results by email only and if they meet the passing requirements will receive a certificate in the mail by the 4th or 5th week.
Students who did not meet the exam passing requirements after the second attempt may retake the exam again. There is a $95 retesting fee associated with each program. The student will be responsible to pay a $95 retesting fee and will receive two additional attempts at the non-proctored exam.
To pay for a retest fee, scroll down.
Exam Retest, Extensions and Administrative Fees
To be directed to the appropriate program fees, please click on one of the following options:
- Personal Fitness Trainer Proctored Exam Fees
- All Other Program Retest Exam Fees
- Requests for certificate replacements and transcripts fees
|PFT Retest Fee For students who have taken the PFT exam and did not meet the passing requirements, may purchase a retest after waiting 30 days from the date of their failed attempt. Upon ordering and student verification (waiting period has expired), the student will receive an email with their new testing information within 5-8 business days or sooner.Price: $149 Buy Now||PFT 90-Day Extension Fee For students who have not take the exam within the initial 90 day timeframe from the date of purchase or require additional time, please request a 90-day extension, by clicking on the button below. Upon ordering and student verification, the student will receive an email with their new extension information within 5-8 business days or sooner.
Attention PFT Students: The 30 day waiting period is to ensure basic level competency through knowledge learned.
|Non-Proctored Online and Written Exams Students who did not meet the online exam passing requirements after the second attempt may retake the exam again. There is a $95 retesting fee associated with each program. The student will be responsible to pay a $95 retesting fee and will receive two additional attempts at the non-proctored exam.Price: $95 Buy Now|
If you have lost, damaged your certificate, need an additional certificate, need expedited certificate mailing services or require expediting PFT eligibility ID assignment, please select the option below.